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Why GCSI?
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Learn About
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Customer Reviews
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Important Messages
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Newsletters
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Refer A Friend
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Acquired Customers
Why GCSI?
GCSI Security Group has stood apart from its competitors since its establishment in 1986. Our mission at GCSI is to provide effective, affordable security solutions to meet the needs of our customers. We strive to meet these needs by providing: quality equipment, compassionate and personalized service, trained technicians, and a knowledgeable customer support staff, who are dedicated to exceeding every customer’s expectations.
GCSI’s Mission & Values
Since 1986, GCSI has provided our customers with quality installations, professional, trustworthy service, and a level of integrity that is lacking in our industry. Our policies and approach to customer service has earned us the respect of our colleagues, customers, and community. GCSI strives to be a customer’s first choice for security and fire systems, as well as being a business that customers can refer with confidence. Utilizing our trained customer service staff, GCSI delivers the benefits of technology, while still providing our trademark personalized and user friendly services.
Mission: To provide effective, affordable security solutions to meet the needs of our customers by providing quality equipment, compassionate and personalized service, trained technicians, and a knowledgeable customer support staff, who are dedicated to exceeding every customer’s expectations.
Values:
- Integrity: At GCSI we are committed to providing our customers with value-added services and reliable products. We always stand behind our work, and strive to provide our customers with the greatest value.
- Reliability: GCSI’s core values are based on honesty and dependability. Every member of our team works to meet our customer’s needs, while pursuing total customer satisfaction.
- Customization: GCSI works with every customer on an individual basis, by designing a system based on personalization.
These core beliefs and standards of practice make GCSI your one source for home and business security.
Learn About
Our Learn About section is designed as a value-added service to our customers. In this section you can learn about many different aspects of your alarm system or alarm systems in general. This section includes how to change your battery, how to update your call list, how to change your keypad code, and much more. Keep checking back as we add more information to our Learn About section.
Battery Replacement Instructions
If there is evidence of corrosion on the battery leads and/or terminals, do not touch the acidic, corroded areas. This corrosion may also cause improper electrical performance and may require a service call to replace the battery leads.
Observe Polarity while making connections:
The RED WIRE to the RED BATTERY TERMINAL
The BLACK WIRE to the BLACK TERMINAL
- Remove the leads from the old battery one at a time
- Put the old battery aside
- Connect the new battery one lead at a time
The old battery should be disposed of properly. Contact your local township recycle center, call our office for more information, or click here for a list of local, privately owned recycling centers.
Please call our office during normal business hours if you need assistance.
How to Update your Call List
How to Change your Keypad Code
How do I Test my System
In order to test your system you need to call your Central Station and inform them you will be testing your system. You will need your Central Station account number and pass code. (Please call the office for your Central Station information.) After your Central Station is notified:
- Arm your system like you are leaving the premise
- Let your keypad count down
- After the keypad counts down, you "trip" your system by either opening your front door or walking in front of a motion detector
- Let your siren sound for 10 – 15 seconds and then disarm your system by following your normal disarm procedure
- Call the Central Station and ask for your test results to confirm that the signal was received
- If all signals were received at the Central Station ask to have your system taken off of test
See What Our Customers Have to Say About Us
"Your response time when I test my alarm system is always excellent. Someone calls in less than a minute always! Very courteous too. The money I spend each year for monitoring service is well worth the piece of mind it gives me and my family."
Armond & Joanne – Vineland, NJ – April 2010
"Truly appreciate the sincerity and compassion of your entire staff during what was a difficult experience for our family. Thank you."
Joe & Marybet - Haddonfield, NJ - March 2010
"You’re the best! I would never consider any other provider because your service has always been outstanding. Thank you for providing excellent service whenever I call inquiring other needs or changes."
Donna – Sewell, NJ - July 2009
"After one week we feel more comfortable when we are out for even a short period of time."
William – Sewell, NJ - December 2008
"Very well - on time, and professionally done. The best, and the service sensational."
Jean - Margate, NJ - October 2009
Please Click Here to Read More Customer Reviews
"You are a very professional group and very dedicated."
Lee - Erial, NJ - September 2009
"Excellent Service – I sleep like a baby!"
Maria – Pitman, NJ - June 2009
"Great service thru-out this past year. Best ever – very satisfied."
Raymond & Carol – Mays Landing, NJ - July 2009
"Great service!!"
Dorothy – Woodbury, NJ - July 2009
"Service is excellent. Response time is excellent. One service call this year…technician was here the same day. Fault was found quickly and repaired."
Richard – Woodbury Heights, NJ - November 2008
"I feel your services are right on in my opinion. When our alarm goes off because of something we did our phone rings almost instantly to see what the problem might be. Good customer service."
Jean – Forest Grove, NJ - June 2009
Important Messages
December 14, 2009
Comcast VoIP Service Does Not Integrate Home Alarm Systems
Dec 10, 2009, IRVING, TEXAS -- In a letter presented to the Electronic Security Association (ESA), Comcast has made aware the limitations of its new HomePoint telephone service, which combines a wireless router and the company’s VoIP service.
According to Comcast, the VoIP service does not integrate with home alarm systems because of the device’s inability to support the automatic dialing function. The company has provided a sticker notice to customers with each device highlighting its home security system limitations. By: Security Sales & Integration
December 14, 2009
New Residential Construction Will Require Sprinklers in 2011
The requirement, which had been strongly supported by the National Fire Protection Association (NFPA), was included in the International Residential Code (IRC) that was approved by the council after hearings in Baltimore in late October and early November.
Currently 48 states use the IRC as the basis for regulating residential construction. Several of those states have been slow in adopting code updates, according to the IRC Fire Sprinkler Coalition of public safety organizations.
At the hearings in Baltimore, four separate proposels from the National Association of Home Builders were turned away. The council voted 7-4 to reject the request to remove the requirement.
"ICC's message on this matter is pretty clear," says Jeffrey Shapiro, executive director of the IRC Fire Sprinkler Coalition. "Their membership has now supported the home fire sprinkler requirement at both the 2008 and 2009 annual hearings, and each of those votes passed by more than a two-thirds margin."
By: Security Sales & Integration
Coming Soon!
Refer a Friend Contest
Win a $1,000.00
Not only will you continue to save a $1.00 off of your monthly monitoring bill for every friend you refer* to GCSI, now you can win cash too!
Every month GCSI will reward the customer with the most referrals** with a prize of $100.00
At the end of the year long contest, the customer with the most referrals** will win $1,000.00
Our Refer a Friend program is a value-added service for GCSI customers. Refer a friend and reduce your monitoring rate by $1.00 per month, for every friend that becomes a GCSI monitored customer.*
Refer five friends and reduce your monitoring rate by $5.00 a month.
That’s a $60.00 a year savings!
Unlimited participation.
Please call the office for more information at 1-877-589-6111.
*Your Refer a Friend discount will continue for the duration of your Refer a Friend’s account with GCSI.
** Referral Definition:
1). A referral is considered someone you refer that becomes a new GCSI monitored customer.
2). For every new customer, only one GCSI customer can receive credit for the referral.
Rules:- Prizes will be paid by check and mailed within 30 days of award date.
- Upon a tie, the first tie-breaking referral will determine the winner.
- Rules and conditions are subject to change without notice.
- GCSI reserves the right to terminate this program and contest without notice.
- Contest Dates: 10/1/09 – 10/1/10
Monthly Contest Winners ($100 prize)
October 2009: Tied – Tie breaker wins prize
November 2009: Patrick, Haddonfield, NJ
December 2009: David, Monroeville, NJ
January 2010: Tied – Tie breaker wins prize
February 2010: Bruce, Franklinville, NJ
Acquired Customers
Since 1986, GCSI has strived to provide the highest level of quality installations and service, while keeping fees to a minimum. To expand services to our customers, GCSI has acquired accounts from nine other alarm companies. This growth, in turn, has provided our customers with volume discounts and better access to our value-added services. To attend to the needs of our larger customer base, we have relocated to an expanded 4,200 sq. ft. facility and increased our office personnel along with our technical support staff. Whether you are an original GCSI customer, a new customer, or your alarm company joined GCSI, we value your business and look forward to providing a level of service that will exceed your needs and expectations.
If you have a security system that has been installed by a company that has joined GCSI, you may qualify for a discounted System Evaluation. For just $49.95 a GCSI technician will run a full test of your current security system. Please contact the office for more information at 1-877-589-6111.
View the List of Companies/Customers that have Joined GCSI
Below is a list of companies that we have acquired accounts from:
- On-Guard Security Solutions
- Eagle Security & Locksmith
- Failsafe Security Systems
- Tek Services
- Safetech Security System
- M&M Alarms
- Devco Alarm Co.
- Frontier Security Solutions
- Pantaleo Alarm Co.
- Allied Protective Systems
If you have a system that was installed by one of the above companies, and you have not had contact with GCSI yet, we would like to extend you a warm welcome. If you are not currently being monitored through our Central Station and would like to be, please contact our office for a free system evaluation.